Refund policy
# RETURN & REFUND POLICY
Last Updated: August 29, 2026
Thank you for shopping with Kippush.
Because many Kippush products are personalized, custom-printed, or produced specifically for each customer, most custom orders are final sale once production has begun.
Please review your order details and any digital proof carefully before approving your design.
## Custom and Personalized Orders
Custom and personalized products are generally not eligible for return, exchange, or refund for reasons including:
- Change of mind
- Customer-submitted spelling errors
- Errors in customer-provided artwork or logos
- Design details approved by the customer
- Incorrect personalization information provided by the customer
- Changes requested after production has begun
This includes custom kippahs, personalized shawls, and other products produced according to customer specifications.
This policy does not affect any rights or remedies available to you under applicable consumer protection laws.
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## Digital Proof Approval
For custom orders requiring design approval, Kippush may provide a digital proof before production.
Customers are responsible for reviewing the proof carefully, including:
- Names
- Dates
- Spelling
- Colours
- Logos and artwork
- Design placement
- Other personalization details
Production begins after the design is approved where approval is required.
Once a digital proof has been approved and production has begun, changes may not be possible.
Approval of a digital proof does not limit your rights if the finished product is defective, damaged, or does not reasonably match the approved design.
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## Blank and Non-Personalized Products
If you purchase a blank or non-personalized product, please contact us before returning it.
Unless otherwise required by applicable law, a return must be authorized by Kippush before it is sent back.
To be considered for a return, the product must generally be:
- Unused
- Unworn
- Unwashed
- Unaltered
- In its original condition
Please contact us at info@kippush.ca with your order number and the reason for your return request.
Do not send a return without contacting us first.
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## Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incorrect, or materially different from your approved design or order, please contact us as soon as possible.
For faster assistance, we recommend contacting us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the affected product
- Photographs of the packaging, where relevant
Depending on the circumstances and applicable law, an appropriate resolution may include repair, replacement, or a full or partial refund.
Nothing in this policy limits any legal warranty or other rights available under applicable consumer protection laws.
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## Order Changes and Cancellations
Custom production may begin shortly after an order is placed or after a digital proof is approved.
If you need to change or cancel an order, contact us as soon as possible at info@kippush.ca.
We will make reasonable efforts to accommodate your request if production has not yet begun.
Once production has started, custom or personalized orders generally cannot be cancelled or refunded because materials and production time have already been committed specifically to the order.
This does not affect cancellation or refund rights that may apply under applicable law.
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## Shipping Issues
If your shipment appears to be lost, significantly delayed, or damaged during transit, please contact us as soon as possible.
We will assist with the carrier investigation or claim where appropriate.
Please note that estimated delivery dates are not guaranteed unless expressly confirmed by Kippush in writing.
For additional information, please review our Shipping Policy.
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## Refunds
If a refund is approved, it will normally be issued to the original payment method.
Kippush will initiate approved refunds promptly. The time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
Where applicable law requires a refund within a specific timeframe, that timeframe will apply.
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## Quebec and Canadian Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude rights or remedies provided by applicable federal or provincial law, including Quebec's Consumer Protection Act and applicable legal warranties.
Consumers may have additional cancellation or refund rights for certain online purchases where the merchant does not meet obligations imposed by law, including certain requirements relating to disclosure, delivery, and distance contracts.
Where applicable law provides greater rights than this policy, the applicable law will prevail.
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## Contact Us
If you have questions about a return, refund, damaged product, cancellation, or order issue, please contact us before sending any product back.
Kippush
Website: kippush.ca
Email: info@kippush.ca
Laval, Quebec, Canada